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Communication Dans Un Congrès Année : 2006

Vigilance: a process contributing to the resilience of organizations

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Résumé

From the analysis of emergency management activities, four main processes can be identified that contribute to the resilience of an organization facing a hazardous situation: Prevention, Protection, Learning and Vigilance. Vigilance is the ability of a system to detect and interpret weak signals and alerts. By doing so, it develops its anticipation capacities. We define two types of vigilance: individual and organizational. First one is required to run safely a system, but is difficult to set up. The second one permits to avoid crisis. After that we expose an organization of vigilance in three times: 1. Instantaneous danger, 2. Non instantaneous but known danger, 3. Unknown danger. But being vigilant requires access to information. We define three barriers that weaken vigilance: A contextual barrier, an interest (or routine) barrier and a communication barrier. Finally, we propose rules to promote a vigilant behavior and to organize vigilance in a system.

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Dates et versions

hal-00637881 , version 1 (03-11-2011)

Identifiants

  • HAL Id : hal-00637881 , version 1

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Ambre Brizon, Jean-Luc Wybo. Vigilance: a process contributing to the resilience of organizations. 2nd Symposium on Resilience Engineering, Nov 2006, Juan-les-Pins, France. 7 p. ⟨hal-00637881⟩
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