Vigilance: a process contributing to the resilience of organizations
Résumé
From the analysis of emergency management activities, four main processes can be identified that contribute to the resilience of an organization facing a hazardous situation: Prevention, Protection, Learning and Vigilance. Vigilance is the ability of a system to detect and interpret weak signals and alerts. By doing so, it develops its anticipation capacities. We define two types of vigilance: individual and organizational. First one is required to run safely a system, but is difficult to set up. The second one permits to avoid crisis. After that we expose an organization of vigilance in three times: 1. Instantaneous danger, 2. Non instantaneous but known danger, 3. Unknown danger. But being vigilant requires access to information. We define three barriers that weaken vigilance: A contextual barrier, an interest (or routine) barrier and a communication barrier. Finally, we propose rules to promote a vigilant behavior and to organize vigilance in a system.
Origine : Fichiers produits par l'(les) auteur(s)
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