Performance Evaluation of Organizational Crisis Cell: methodological proposal at communal level.

Dalanda Lachtar (1) , Emmanuel Garbolino (1)

1 CRC - Centre de recherche sur les Risques et les Crises

Crisis management has become an essential activity for all public and private organizations. Crisis management is most often based on a specific tool called "crisis cell". This paper aims to implement the precautions of anticipation, vigilance and intervention to meet the targets. Recent studies indicate that for over 50 years, catastrophic events have increased. In France, the crisis management plans are deployed to ensure an optimal state of readiness in case of a crisis. However, these plans do not guarantee optimal performance of crisis units. Crisis cells may become particularly vulnerable, and unable to fulfill their missions according to each event. This article proposes a method, primarily based on systems thinking to understand the vulnerability of the crisis cell and assess the performance of crisis management at the municipal level.

Mots clés: risk; Management; crisis

Domaines: Gestion des risques et des crises

Dalanda Lachtar, Emmanuel Garbolino. Performance Evaluation of Organizational Crisis Cell: methodological proposal at communal level.. European Safety and Reliability Conference: Advances in Safety, Reliability and Risk Management, ESREL 2011, Sep 2011, Troyes, France. pp.165-172 - ISBN: 9780415683791. ⟨hal-00660557⟩