Methodology of organizational learning in risk management : Development of a collective memory for sanitary alerts

Wim van Wassenhove (1) , Jean-Luc Wybo (1)

1 CRC - Centre de recherche sur les Risques et les Crises

In France, each Veterinary Central Department (VCD) is confronted with situations of food-related sanitary alerts occurring in its territory of responsibility. Management of those alerts often creates an interesting experience but the organization of the control is done in such a way that this experience is not shared outside this area. We present a method to capitalize and to share the experience obtained by the inspectors, based on the dynamics of the alert's management. Development of an alert is formalized as a succession of events and cycles of decision that constitute the base of actor's experience, which they use for management of new alerts. This set of cycles is going to constitute a support for formalization and capitalization of experience: a collective memory.

Mots clés: risk management; Experience reflection; food-related sanitary alert; collective memory

Domaines: Gestion des risques et des crises

Wim van Wassenhove, Jean-Luc Wybo. Methodology of organizational learning in risk management : Development of a collective memory for sanitary alerts. TIEMS 2002 - The International Emergency Management Society Conference, May 2002, Toronto, Canada. ⟨hal-00751886⟩