P. Adler and C. Heckscher, Towards collaborative community. The firm as a collaborative community: Reconstructing trust in the knowledge economy, 2006.

C. Berger, K. Möslein, F. Piller, and R. Reichwald, Co-designing modes of cooperation at the customer interface: learning from exploratory research, European Management Review, vol.2, issue.1, pp.70-87, 2005.
DOI : 10.1057/palgrave.emr.1500030

C. Bilton, Management and creativity: From creative industries to creative management, 2007.

R. S. Burt, Structural Holes: The Structure of Competition, 1992.

D. Burkhardt and W. Ittelson, NATO Special Program Panel on Human Factors, & NATO special Program Panel on Systems Science, Environmental assessment of socioeconomic systems, 1978.

H. W. Chesbrough, Open innovation: The new imperative for creating and profiting from technology The Innovator's Dilemma, 1997.

T. Clauß, The Influence of the Type of Relationship on the Generation of Innovations in Buyer?Supplier Collaborations, Creativity and Innovation Management, pp.388-411, 2012.

J. S. Coleman, Community conflict, 1957.

J. A. Coleman, Social Capital in the Creation of Human Capital, American Journal of Sociology, vol.94, pp.95-120, 1988.
DOI : 10.1086/228943

A. Da-mota-pedrosa, Customer Integration during Innovation Development: An Exploratory Study in the Logistics Service Industry, Creativity and Innovation Management, pp.263-276, 2012.
DOI : 10.1111/j.1467-8691.2012.00648.x

A. Edmondson and S. Mcmanus, METHODOLOGICAL FIT IN MANAGEMENT FIELD RESEARCH., Academy of Management Review, vol.32, issue.4, pp.1155-1179, 2007.
DOI : 10.5465/AMR.2007.26586086

K. Diener and F. Piller, The Market for Open Innovation, 2010.

J. Dyer and K. Nobeoka, Creating and managing a high-performance knowledge-sharing network: the Toyota case, Strategic Management Journal, vol.27, issue.3, pp.345-368, 2000.
DOI : 10.1002/(SICI)1097-0266(200003)21:3<345::AID-SMJ96>3.0.CO;2-N

K. M. Eisenhardt, Building theories from case study research Academy of management review, pp.532-550, 1989.

K. Eisenhardt and M. Graebner, THEORY BUILDING FROM CASES: OPPORTUNITIES AND CHALLENGES., Academy of Management Journal, vol.50, issue.1, pp.25-32, 2007.
DOI : 10.5465/AMJ.2007.24160888

S. Evenson, Designing design: Establishing a new common ground for collaboration, 11th International Conference on Human-Computer Interaction: Interaction Design Education and Research: Current and Future Trends, pp.22-27, 2005.

G. Garel and E. Mock, La fabrique de l'innovation. Hachette, 2012.

B. G. Glasser, A. L. Strauss, . Alden, and M. Granovetter, The development of grounded theory Economic action and social structure: The problem of embeddedness, American Journal of Sociology, vol.91, pp.481-510, 1967.

M. S. Granovetter, The Strength of Weak Ties, American Journal of Sociology, vol.78, issue.6, pp.1360-80, 1973.
DOI : 10.1086/225469

M. Godet and J. Lesourne, Crise de la prévision, essor de la prospective: exemples et méthodes, 1977.

A. Hatchuel, The Two Pillars of New Management Research, British Journal of Management, vol.12, issue.s1, pp.33-39, 2001.
DOI : 10.1111/1467-8551.12.s1.4

A. Hatchuel and F. Pallez, Services publics: la Subversion par les nouveaux produits. Revue française de gestion, pp.84-94, 1997.

A. Hatchuel, L. Masson, P. Weil, and B. , Abstract, Artificial Intelligence for Engineering Design, Analysis and Manufacturing, vol.42, issue.01, pp.77-92, 2011.
DOI : 10.1017/S089006041000048X

R. Henderson and K. Clark, Architectural innovation: the reconfiguration of existing product technologies and the failure of established firms Administrative science quarterly, pp.9-30, 1990.

R. J. Hinde, Relationships: A dialectical perspective Construction of Meaning in Socio?Technical Networks: Artefacts as Mediators between Routine and Crisis Conditions, Creativity and Innovation Management, vol.21, issue.1, pp.49-60, 1997.

G. Hubert and D. Power, Retrospective reports of strategic-level managers: Guidelines for increasing their accuracy, Strategic Management Journal, vol.211, issue.2, pp.171-80, 1985.
DOI : 10.1002/smj.4250060206

R. F. Hurley and G. T. Hult, Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination, Journal of Marketing, vol.62, issue.3, pp.42-54, 1998.
DOI : 10.2307/1251742

C. Huxham, Creating collaborative advantage, 1996.

I. L. Janis, Victims of groupthink, 1972.

R. Katz and T. J. Allen, Investigating the Not Invented Here (NIH) syndrome: A look at the performance, tenure, and communication patterns of 50 R & D Project Groups, R&D Management, vol.26, issue.1, pp.7-20, 1982.
DOI : 10.1177/001872677302600409

W. C. Kim and R. Mauborgne, Strategy, value innovation, and the knowledge economy. Sloan management review, pp.41-54, 1999.

M. J. Kirton, Adaptors and innovators???Why new initiatives get blocked, Long Range Planning, vol.17, issue.2, pp.137-143, 1984.
DOI : 10.1016/0024-6301(84)90145-6

M. Kleinsmann, R. Valkenburg, and J. Buijs, Why do(n't) actors in collaborative design understand each other? An empirical study towards a better understanding of collaborative design, CoDesign, vol.13, issue.1, pp.59-73, 2007.
DOI : 10.1016/0142-694X(96)00002-6

I. Koskinen, K. Battabee, and T. Mattelmäki, Empathic design: User experience in product design, 2003.

J. Kotter, Leading change: why transformation efforts fail, IEEE Engineering Management Review, vol.37, issue.3, pp.59-67, 1995.
DOI : 10.1109/EMR.2009.5235501

L. Masson, P. Hatchuel, A. Weil, and B. , The Interplay between Creativity Issues and Design Theories: A New Perspective for Design Management Studies?, Creativity and Innovation Management, pp.217-237, 2011.
DOI : 10.1111/j.1467-8691.2011.00613.x

URL : https://hal.archives-ouvertes.fr/hal-00696122

A. Luke, Co-designing Services in the Co-futured City. Service Design: On the Evolution of Design Expertise, pp.101-120, 2012.

R. F. Lusch, S. L. Vargo, and M. Brien, Competing through service: Insights from service-dominant logic, Journal of Retailing, vol.83, issue.1, pp.5-18, 2007.
DOI : 10.1016/j.jretai.2006.10.002

S. Mahmoud-jouini and C. Midler, Compétion par l'innovation et dynamique des systèmes de conception dans les entreprises françaises-Une comparaison de trois secteurs, Entreprise et Histoire, pp.36-62, 1999.

J. G. March, Footnotes to organizational change. Administrative science quarterly, pp.563-577, 1981.
DOI : 10.2307/2392340

URL : http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.463.6332

T. Mattelmäki, E. Brandt, and K. Vaajakallio, On designing open-ended interpretations for collaborative design exploration, CoDesign, vol.20, issue.2, pp.79-93, 2011.
DOI : 10.1080/09544820902875033

E. Morin, Pour une crisologie, Communications, vol.25, issue.1, pp.149-163, 1976.
DOI : 10.3406/comm.1976.1388

B. Nooteboom, Learning by interaction: absorptive capacity, cognitive distance and governance, Journal of Management and Governance, vol.4, issue.1/2, pp.69-92, 2000.
DOI : 10.1023/A:1009941416749

M. Olson, Logique de l'action collective, 1966.

A. Osborn, Applied Imagination, principles and procedures of creative problem-solving, 1963.

F. Piller, Mass Customization: Reflections on the State of the Concept, International Journal of Flexible Manufacturing Systems, vol.42, issue.3, pp.313-334, 2004.
DOI : 10.1007/s10696-005-5170-x

F. Piller, C. Ihl, and A. Vossen, Customer Co-Creation: Open Innovation with Customers. Wittke, pp.31-63, 2011.

E. Raymond, The cathedral and the bazaar, Knowledge, Technology & Policy, vol.12, issue.3, pp.23-49, 1999.
DOI : 10.1007/s12130-999-1026-0

B. Remneland-wikhamn and D. Knights, Transaction Cost Economics and Open Innovation: Implications for Theory and Practice, Creativity and Innovation Management, vol.30, issue.3, pp.277-289, 2012.
DOI : 10.1111/j.1467-8691.2012.00639.x

B. Remneland-wikhamn and W. Wikhamn, Open Innovation Climate Measure: The Introduction of a Validated Scale, Creativity and Innovation Management, vol.36, issue.4, pp.284-295, 2011.
DOI : 10.1111/j.1467-8691.2011.00611.x

A. Rondeau, Transformer l'organisation : Vers un modèle de mise en oeuvre, Revue Gestion, pp.148-157, 1999.

A. Rondeau, A. M. Croteau, and D. Luc, Une appréciation empirique des enjeux technologiques et de transformation liés au déploiement de l'administration électronique au Québec. Systèmes d'information et management, pp.63-76, 2005.

T. Rowley, D. Behrens, and D. Krackhardt, Redundant governance structures: an analysis of structural and relational embeddedness in the steel and semiconductor industries, Strategic Management Journal, vol.8, issue.3, pp.369-86, 2000.
DOI : 10.1002/(SICI)1097-0266(200003)21:3<369::AID-SMJ93>3.0.CO;2-M

M. Roy, Cr??er une communaut?? strat??gique pour favoriser le changement??: une ??tude de cas portant sur l'organisation du travail dans le secteur de la sant??, Gestion, vol.34, issue.4, pp.48-54, 2009.
DOI : 10.3917/riges.344.0048

E. Sanders and P. Stappers, Co-creation and the new landscapes of design, CoDesign, pp.5-18, 2008.

A. Saxenian and C. Sabel, Roepke Lecture in Economic Geography Venture Capital in the ???Periphery???: The New Argonauts, Global Search, and Local Institution Building, Economic Geography, vol.11, issue.4, pp.379-394, 2008.
DOI : 10.1111/j.1944-8287.2008.00001.x

C. O. Scharmer, Theory U: Learning from the future as it emerges, 2009.

D. Schuler and A. J. Namioka, Participatory design: Principles and practices, Business cycles, vol.1, pp.161-74, 1939.

B. Schott and W. Müller, Process innovations and improvements as a determinant of the competitive position in the international plastic market, Research Policy, vol.4, issue.1, pp.88-105, 1975.
DOI : 10.1016/0048-7333(75)90013-X

S. Shah and K. Corley, Building Better Theory by Bridging the Quantitative?Qualitative Divide, Journal of Management Studies, vol.14, issue.8, pp.43-1821, 2006.
DOI : 10.1287/mnsc.1040.0208

G. Spina, R. Verganti, and G. Zotteri, Factors influencing co???design adoption: drivers and internal consistency, International Journal of Operations & Production Management, vol.22, issue.12, pp.22-1354, 2002.
DOI : 10.1108/01443570210452048

J. Stewart and S. Hyysalo, INTERMEDIARIES, USERS AND SOCIAL LEARNING IN TECHNOLOGICAL INNOVATION, International Journal of Innovation Management, vol.12, issue.03, pp.295-325, 2008.
DOI : 10.1142/S1363919608002035

D. J. Teece, Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance. Strategic management journal, pp.1319-1350, 2007.

S. Thomke, Experimentation matters: Unlocking the potential of new technologies for innovation, 2003.

B. Uzzi, Social Structure and Competition in Interfirm Networks: The Paradox of Embeddedness, Administrative Science Quarterly, vol.42, issue.1, pp.35-67, 1997.
DOI : 10.2307/2393808

E. Von-hippel, Lead users: a source of novel product concepts, Management science, pp.791-805, 1986.

E. Von-hippel, G. Von-krogh, C. Rossi-lamastra, and S. Haefliger, Democratizing innovation Phenomenon-based Research in Management and Organisation Science: When is it Rigorous and Does it Matter, Long Range Planning, vol.45, issue.4, pp.277-298, 2005.

D. Wixon, K. Holtzblatt, and S. Knox, Contextual design: an emergent view of system design, Proceedings of the SIGCHI conference on Human factors in computing systems Empowering people, CHI '90, pp.329-336, 1990.
DOI : 10.1145/97243.97304

J. Xie, M. Song, and A. Stringfellow, Antecedents and Consequences of Goal Incongruity on New Product Development in Five Countries: A Marketing View, Journal of Product Innovation Management, vol.20, issue.3, pp.233-250, 2003.
DOI : 10.1111/1540-5885.2003005

R. Yin, Case study research. Design and methods. Thousand Oaks, 1994.