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How Smart Products with Built in Flexibility Empower Users to Self -Design Their Uses? A Theoretical Framework for Use Generation

Abstract : The recent applications of information and communication technology (ICT) in consumer products uncovered a promising form of user-product interaction. Such technology indeed succeeded to empower users to self-design the use of their products. We callthem " smart products with built in flexibility " (SPBF).A popularexample is the iPad. With the software tools, certain users are today able to createa different usage experience for each of their individual needs.Many firms view this phenomenon as an opportunity to be tap as it should yield a higher level of satisfaction among users. In this paper,we attempted to better understand how this new class of products assist users in the design process of their uses. To reach this goal, we developed, by making use of modern design theories, atheoretical framework for use generation and applied iton two types of SPBF namelythe ADIDAS One running shoes and an app for mobile phone called EMOTIO. Withthe results, we coulddetermine the nature of design mechanisms carried out by such products so as thedesign tasksassigned to users. Following this, we finallycould consider managerial implications so that these productsbetter help fostering the design capabilities of each individual user for the generation of uses.
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Submitted on : Monday, January 9, 2017 - 11:33:22 AM
Last modification on : Thursday, September 24, 2020 - 5:00:03 PM
Long-term archiving on: : Monday, April 10, 2017 - 12:31:48 PM

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Morgane Benade, Juliette Brun, Ingi Brown, Pascal Masson, Benoit Weil, et al.. How Smart Products with Built in Flexibility Empower Users to Self -Design Their Uses? A Theoretical Framework for Use Generation. interdisziplinäre Konferenz zur Zukunft der Wertschöpfung, Dec 2016, Hamburg, Germany. ⟨hal-01425828⟩

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